Bahasa Inggris

JOB CONVERSATION

In this unit, we will learn about job conversation. There are many conversations dealing with job. Reservation making, complaint handling, and interviewing are some of them. Besides, there are some grammatical reviews which is used in this theme.
We have to practice it frequently in order to master all of these conversation. It will be useful for you to find a job in the future.Now, let we start our lesson!

Making a Reservation

Making a Reservation maksudnya adalah memesan kamar Hotel atau penginapan lainnya. Pemesanan Kamar dapat dilakukan langsung atau melalui telepon. Melayani pemesanan kamar merupakan hal yang perlu dilakukan. Orang-orang yang bekerja di garis depan atau orang yang pertama sekali melayani tamu, adalah orang-orang yang menentukan dan merupakan cerminan dari semua orang yang bekerja di Hotel tersebut. Oleh karena itu, gunakan bahasa dan ungkapan yang baik sebagai bentuk Pelayanan Prima (Service Excellent) bagi tamu Hotel Anda.
Berikut ini adalah contoh-contoh ungkapaBuunpercakapanconversation bahasa inggris yang sering digunakan baik bagi resepsionis atau tamu Hotel.
ØVocabularies dealing with reservation
·Receptionist(n)
·Guest(n)
·Room(n)
·Single room(n)
·Double room(n)
·Executive room(n)
·President suite(n)
·Family room(n)
·Reserve(v)
·Book(v)

ØUngkapan Yang Sering Digunakan Oleh Resepsionis
*.Enterprise Hotel, Lisa speaking. How can I help you? Hotel Enterprise. Dengan Lisa di sini. Ada yang bisa saya bantu?
*.What date are you looking for? Mau pesan kamar tanggal berapa?
*.How long will you be staying? Mau menginap berapa lama?
*.How many adults will be in the room? Orang dewasanya berapa orang?
*.I’m afraid we are booked that weekend. Kalau minggu ini, semua kamar sudah dipesan.
*.There are only a few vacancies left. Masih ada beberapa kamar yang kosong.
*.We advise that you book in advance during peak season. Kami menyarankan Anda memesan kamar lebih cepat pada masa-masa puncak liburan.
*.Will two double beds be enough?  Apakah double bed cukup?
*.Do you want a smoking or non-smoking room? Mau kamar yang bebas rokok atau tidak?
*.The dining room is open from 4 pm until 10 pm. Restoran buka dari jam 4 sore sampai jam 10 malam.
*.We have an indoor swimming pool and sauna. Hotel kami memiliki kolam renang di dalam hotel dan sauna.
*.We serve a continental breakfast. Kami melayani sarapan masakan Asia.
*.Cable television is included, but the movie channel is extra. TV Kabel sudah termasuk dalambiaya, namun channel Film ada biaya tambahan.
*.The rate I can give you is 99.54 with tax. Saya bisa memberikan harganya 99,54, sudah termasuk pajak.
*.We require a credit card number for a deposit.  Kami butuh nomor kartu kredit untuk deposit (sejumlah uang yang digunakan untuk panjar hotel. Jumlah Deposit bisa saja lebih dari biaya hotel, dan akan dikembalikan pada saat check out)
ØUngkapan Yang Sering Digunakan oleh Tamu Hotel
*.I’d like to make a reservation for next week. Saya mau pesan kamar untuk minggu depan.
*.Is it necessary to book ahead? Perlu pesan kamardulu?
*.Do you charge extra for two beds? Ada biaya tambahan untuk 2 kamar tidur?
*.Do you offer free breakfast? Sarapannya gratis?
*.Is there a restaurant in the hotel? Ada restoran di hotel Anda?
*.Do the rooms have refrigerators? Ada kulkas dalam kamar?
*.Is there an outdoor pool? Ada kolam renang yang diluar ruangan?
*.Do you have any cheaper rooms?  Ada kamar yang lebih murah?
*.When is it considered off- season? Kapan yang dianggap bukan musim yang padat?
ØContoh Percakapan:
Receptionist:    So… Friday the seventeenth? Jadi… Jum’at tanggal 17?
Caller:    Yes. Friday and Saturday. Ya. Jum’at dan Sabtu.
Penjelasan
*.Jika Anda adalah orang yang memesan kamar di hotel, sebelum Anda memesan kamar melalui telepon, pastikan memang Anda telah mendapatkan informasi tentang Hotel tersebut, sesuaikan dengan apa yang Anda harapkan seperti kemacetan, transportasi, restoran, dll.
*.Jika Anda adalah orang yang memesan kamar, peroleh semua informasi tentang hotel tersebut seperti biaya hotel, jenis kamar, fasilitas yang adadi dalam kamar, kolam renang, restoran, sarapan pagi (sebab biasanya ada hotel yang tidak memasukkan sarapan dalam biaya penginapan), biaya tambahan termasuk pajak, sauna, fitness center, dll.
*.Jika Anda seorang Resepsionis, pastikan pelanggan Anda mendapatkan informasi-informasi yang perlu dia peroleh seperti hal-hal di atas, agar tidak ada pembatalan pemesanan kamar dan mengurangi kekecewaan pelanggan. Sebab tidak semua pelanggan mengetahui betul tentang Hotel Anda. Mungkin ia hanya mendengardari teman-temannya yang informasinya belum tentu benar, atau ada perbaikan-perbaikan pelayanan di Hotel Anda yang belum sempat disosialisasikan.
*.Informasi tentang pengembalian deposit perlu disampaikan kepada pelanggan Anda. Informasikan kapan batas akhir pelanggan Anda dapat membatalkan pemesanan kamarnya.

Kegiatan belajar 2
Tujuan Pembelajaran
1.Siswa dapat menggunakan ungkapanuntuk mengajukan keluhandengan tepat.
ØExpression dealing with Handling complaints
o Excuse me. I have a problem with my phone I bought in your shop yesterday.
o I apologize for your inconvenient.
o I am very sorry, Sir
o We will check it first.oWe will repair it soon.
o I received my order from your boutique. But there is no belt here. You know, the gown will be imperfect without the belt.
o I have registered my cell phone number, but why do you cut the neto
You are right, we will change it.
o We will continue your problem to our manager.
o Well, thank you for your attentionoYou are welcome
Contoh percakapan tentang handling complaint
Complaint Dialogue In Aston International Hotel

Percakapan mengenai Keluhan Tamu pada Hotel Aston Internasional
F:
Good Morning Sir. May I help you?
S:
Actually, I just got the news that my flight will arrive at 4.30 PM but it supposed to come at 10.00 AM. I am 60 years as you see, so it will be so difficult for me to wait in the airport for such a long time. I want to occupy your room till the afternoon.
F:
Sir, you are lucky as we don’t have any booking of that room till afternoon. But sir, as you know, 12.00 PM is our last check out time and if you like to stay more then you have to pay for that.
S:
What ??? (with the loud voice). What the hell are you talking? Why I have to pay?
F:
Sir, it is the rule. Sir, you will be happy to hear that you will not have to pay full room rent. If you stay till afternoon then you will be charged only 50%of the room rent.
S:
Hey men. Don’t you know I have settle my account already?
F:
Yes… Sir… But …Ya Pak…..Tapi……
S:
What but? Listen…..hey listen to me. I will not paya single cent for 4 hours. Are you deaf? I will not pay anymore. Is it clear to you?
F:
Sir, I really understand your problem. But I am afraid I have nothing to do. 12.00 PM is our last check out time and if you want to stay more you have to pay, that is the rule we have for all our guest.
S:
I have been staying in this hotel for 3 days. Your service is so poor. I will complaint against you.
F:
We are very sorry Sir. OK… I can do one favor for you.S:What ???
F:
Sir, after 12 you can leave your baggage to us and enjoy in our lobby. And you will not be charged anymore.
S:
Damn it man! You people are mad. Listen to me clearly. I know how hard to earn money. I will not pay anymore for 3 to 4 hours.
F:
Sir, you can really enjoy in our lobby for the rest of the time.
S:
No….never. I like to sleep in my room till 3 PM and I will never pay anymore.
F:
Then Sir please be seated in our lobby. I am calling our manager. He is the right person to solve your problem. Please be sited there. Our manager will come within 5 minutes.
S:
Ok, I am waiting. Let him come and talk to me.
F:
Thank you Sir for your patience !

Kegiatan belajar 3
Tujuan Pembelajaran:
1.Siswa dapat menggunakanungkapan untuk membuat kesepakatan.
2.Siswa dapat menggunakan ungkapan untukmemastikan dan membatalkan kesepakatandengan tepat.
Contoh percakapan tentang making arrangement, cancelation and confirmation
ØExpressions dealing with confirmation and cancellation:
o I’d like to confirm my flight to Singapore.
o I regret to tell you that I have to cancel our appointment.
o I’m afraid I have to cancel my flight.
ØExpressions dealing with arrangement
o What will you do on Holiday?
o I am going to go picnic.
o What about tonight?
o How about tomorrow?
o I’m sorry. I have got something to do tomorrow. What about Sunday?

Kegiatan belajar 4
Tujuan Pembelajaran
1.Siswa dapat menggunakan ungkapan untukmenyatakan keinginan atau situasi yangtidak nyata baik untuk masa depan, masa kini atau masa lampaudengan tepat.

ØGrammar Review
CONDITIONAL SENTENCES
Conditional sentences are also known as conditional clauses or “if” clause. They are used to express that the actions in the main clause (the clause without if) can only take place if a certain condition (in the clause with if) is fulfilled. There arethree types of conditional sentences.
(If Clause)
1. PRESENT REAL
IF CLAUSE
MAIN CLAUSE
FACT
if+Simple Present
If I graduate in November
S+Modal1(will)+inf.+O
I will take master degree in Decemberit is possible to happen.
I may graduate in Novemberso I may take master degree in December.
2. PRESENT UNREAL
IF CLAUSE
MAIN CLAUSE
FACT
if+Simple Past
If I graduated in October
S+Modal2(wouldl)+inf.+O
I would take master degree in November
Simple PresentI don’t graduate in October so I can’t take master degree in November.
3. PAST UNREAL
IF CLAUSE
MAIN CLAUSE
FACT
if+ Past Perfect
If I had graduated in March.
S+Modal2(would)+have+V3+O
I would have taken master degree in July.
Simple PastI couldn’t take master degree in July because I didn’t graduate in March.
Catatan:
1.Pernyataan dalam SUBJUNCTIVE dan CONDITIONAL SENTENCES selahu bertentangan dengan fakta.
2.Perubahan-perubahan TENSES yang terjadi dalam SUBJUNCTIVE juga berlaku dalam CONDITIONAL SENTENCES.
3.IF dalam IF CLAUSE dapat dihilangkan jika terdapat kata bantu SHOULD, WERE, dan HAD dalam IF CLAUSE.
ex:
If I had been rich – Had I been richContoh Conditional sentence
Tipe 1
*.If I have a lot of money, I’ll buy a car.(Jika aku punya banyak uang, saya akan membelisebuah mobil)
*.If he runs quickly, he will get there soon.(Jika dia berlari dengan cepat, maka dia akan sampai disana segera)
*.I will visit them if I have enough time.(Saya akan mengunjungi mereka jika saya punya waktu)
Tipe 2:
*.He would come if you invited him.(Dia akan datang jika kamu mengundangnya)
*.What would you do if She came here?(Apa yang akan kamu lakukan jika dia datang kemari?)
*.She would help you if you told her the truth.(Dia akan menolongmu jika kamu menceritakan kebenarannya)

Were
Pada pengandaian Tipe ini, semua subjek menggunakan “were”.
Contoh:
*.If Iwerea bird, I would fly in the sky.(Jika saya seekor burung, saya akan terbang di angkasa)
*.I would forgive him If Iwereyou.(Saya akan memaafkannya jika saya jadi kamu)
*.She said that she would stay at home if shewereme.(Dia berkata bahwa dia akan tetap berada di rumah jika dia menjadi saya)
Tipe 3:
*.If we had known you were there last year, we would have written you a letter.(Kalau kami tahu kamu ada disana tahun lalu, kami akan menyuratimu)
*.He could have come here if you had invited him yesterday.(Dia akan datang jika kamu telah mengundangnyakemarin)
*.They might have employed me if I had had work experience.(Mereka mungkin akan mempekerjakan saya jikasaya punya pengalaman)

Make a conditional sentence based on the situation below!
1.my friend will not come this afternoon.
2. you can’t come.
3. Bobby is not coming with Angelia.
Tipe 2:
1.I am not rich.
2.I don’t have enough time to finish my wor
3.Ririn is not old enough to be John’s girl friend
Tipe 3
1. I didn’t wash my clothes yesterday
2.Irwan didn’t answer the questions well.
3.Christian Ronaldo’s team couldn’t beat the German team.
4. you were not here last night, So I couldn’t see you.1) http://swarabhaskara.com/miscellaneous/conditional-sentences-part-2/
SUBJUNCTIVE
ØSubjunctives with wish, if only, would rather.Subjunctive is used to express a desire or a condition which cannot be fulfilled.
Subjunctives are used afterif/if only(kalau saja),asif/as though(seolah-olah) and afterwish(berharap)
Forms:
Past subjunctive has the same form as the simple past in all verbs , except to be, of which the past subjunctive is were for all persons.
-if only I had much money ( I don’t have much money)
-I wish I were rich ( I am not rich)Past perfect subjunctives are used when the supposition refers to the past.
-if only I had accepted my wife’s request (I didn’t accept my wife’s request)
-many people wish tsunami hadn’t stricken the beach area ( tsunami struck the beach area)Past subjunctives can be used for indicating or expressing:
1.Improbability or unreality in the present-if only I had wings (unreal)
2.Unreal situation in the present-I wish I knew ( it implies that “I don’t know”)
3.A kind of regret in the present-I wish I could go to Aceh as volunteer (I am sorry I can’t go)Past perfect subjunctives have the same functions as past subjunctives, but they refer to the past:
-if only you had called me last night (you didn’t call me last night)
-I wish you had given me a gift (you didn’t give me a gift)
Usually the idea following as if/as though is untrueVerb form after as if/as though
-She talked to him as if he were a child (he isn’t a child)
-When she came in from the rain storm, she looked as if she had taken a shower with her clothes on (she didn’t take a shower with her clothes on)
-He acted as though he had never met her (he has met her)
-She spoke as if she wouldn’t be here ( she will be here)

Sumber : sestijonsari.blogspot.com/2012/12/m...